Customer and Employee Service Quality Management in the Airline Industry

Fierce competition has raised standards leading customers to expect higher standards of service, and customers are Ideal for appraising how well employees have provided quality service because they interact directly with the employees. Quality of service in the airline also depends greatly on the...

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Bibliographic Details
Main Author: Petchi, Cessie Sylvia
Format: Thesis
Language:English
English
Published: 2003
Subjects:
Online Access:http://psasir.upm.edu.my/id/eprint/8172/1/GSM_2003_2_%28A%29.pdf
http://psasir.upm.edu.my/id/eprint/8172/
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