Service guarantees : the impact on empowerment and five star hotels in Malaysia.
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Main Authors: | Mohd Shahril, Aslinda, Ab Aziz, Yuhanis, Othman, Mohhidin |
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Other Authors: | Ng, Siew Imm |
Format: | Book Section |
Published: |
McGraw Hill
2013
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Online Access: | http://psasir.upm.edu.my/id/eprint/31125/ |
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