The relationship between service quality and customer satisfaction: a study of prepaid electrical meter users in the facilities management industry in Malaysia
Prepaidelectricalmetershavebeingwidelyadoptedbyutilitiesinnumerouscountries. Research revealed that consistent service quality is the most efficient way to maintain customer satisfaction. The aim of this research was to measure the impact of service quality on customer satisfaction relating to elect...
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| Format: | text::Thesis |
| Language: | English |
| Published: |
2023
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