A study on customer satisfaction towards service quality provide by State Procurement Sabah / Shelbeth Ann Malison

• Main Author: Malison, Shelbeth Ann
• Format: Student Project
• Language: English
• Published: 2009
• Subjects: Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/95949/1/95949.pdf; https://ir.uitm.edu.my/id/eprint/95949/

The benefit of good customer satisfaction on business as well as the costs of poor customer satisfaction have been clearly demonstrated in the research literature. The 5 dimension of Customer Satisfaction is based on the company that quality can be defined by the differences between the customer and...