Service quality and customer satifaction: A Study of Centre For Academic Services (CAIS) Unimas / Felicia Winnie Bantan
The basic purpose of this paper is to evaluate the quality of library services and the customer satisfaction at Centre for Academic Information Services (CAIS), UNIMAS. The survey method was selected for the study and a modified SERVQUAL questionnaire was used as instrument to collect data from the...
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| Format: | Student Project |
| Language: | English |
| Published: |
2016
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| Online Access: | https://ir.uitm.edu.my/id/eprint/69210/1/69210.pdf https://ir.uitm.edu.my/id/eprint/69210/ |
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