A study on the customer dissatisfaction towards service quality in client centre, Sabah Credit Corporation / Rixon Melvelle Andrias
In recent research on service quality it has been argued that the relationship between service quality and customer satisfaction is an issue which requires conceptual and empirical elaboration through replication and extension of current knowledge. This study focus on the refinement of a scale for m...
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| Format: | Student Project |
| Language: | English |
| Published: |
2008
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| Online Access: | https://ir.uitm.edu.my/id/eprint/88522/1/88522.pdf https://ir.uitm.edu.my/id/eprint/88522/ |
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