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Measuring service performance for Urban Transformation Centre / Ummi Farhani Firdaus, Jasmine Ahmad, and Mahadir Ladisma @ Awis

Service quality is much related to the customer satisfaction since it is one of the instruments to ensure the quality of the service that they provide to the customer is achieving the customer need. Enhancing service delivery to citizens at the centre had been identified in RMK 11 which is this plan...

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Bibliographic Details
Main Authors: Firdaus, Ummi Farhani, Ahmad, Jasmine, Ladisma @ Awis, Mahadir
Format: Article
Language:English
Published: Universiti Teknologi MARA, Shah Alam 2017
Subjects:
Customer services. Customer relations
Research
Methodology
Online Access:http://ir.uitm.edu.my/id/eprint/49128/1/49128.pdf
http://ir.uitm.edu.my/id/eprint/49128/
https://jas.uitm.edu.my/index.php/14-archieve-2015/40-volume-14-no-2-dec-2017
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Internet

http://ir.uitm.edu.my/id/eprint/49128/1/49128.pdf
http://ir.uitm.edu.my/id/eprint/49128/
https://jas.uitm.edu.my/index.php/14-archieve-2015/40-volume-14-no-2-dec-2017

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