Antecedents affecting employee service recovery performance in five star hotel

Studies on service recovery have been dominated by the investigation on customer’s perceived value after service recovery in the past. However, not many have taken concerted efforts in examining the possible factors that influencing employees’ service recovery performance (SRP). This study examines...

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書誌詳細
主要な著者:	Tan, Ai Ling *, Kashif Hussain,, Murali, Sambasivan
フォーマット:	Book Section
言語:	English
出版事項:	Australian Academy of Business and Social Sciences 2014
主題:	HF Commerce
オンライン･アクセス:	http://eprints.sunway.edu.my/277/1/ANTECEDENTS%20AFFECTING%20EMPLOYEE%20SERVICE%20RECOVERY%20PERFORMANCE%20IN%20FIVE%20STAR%20HOTEL.pdf http://eprints.sunway.edu.my/277/ https://www.aabss.org.au/conference/aabss-conference-2014/proceedings
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