Examining the correlations of hotel service quality with tourists satisfaction

This study aims to examine the correlation of hotel service quality (i.e. assurance, reliability, responsiveness, tangibles and empathy) with tourists’ satisfaction. Results via correlation analysis, among 200 respondents who have already experienced the tourism product and services in Federal Ter...

Full description

Saved in:
Bibliographic Details
Main Author: Norazah Mohd Suki
Format: Article
Language:English
Published: IDOSI Publications 2013
Subjects:
Online Access:https://eprints.ums.edu.my/id/eprint/19640/1/Examining%20the%20correlations%20of%20hotel%20service%20quality%20with%20tourists%20satisfaction.pdf
https://eprints.ums.edu.my/id/eprint/19640/
https://pdfs.semanticscholar.org/b0db/f39f3f2a46162b07e9d22795e551d75d5036.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!