Improving consumer satisfaction by integrating on service quality and lean six sigma methods
Service quality (SERVQUAL) is one method that can be used to measure customer satisfaction for services that have been received that is by comparing the level of perception and expectations.Lean, six sigma is a method or technique for controlling and improving the quality of which is a dramatic brea...
Saved in:
Main Authors: | Noviani, Neneng Leni, Masyhudzulhak, Masyhudzulhak |
---|---|
格式: | Article |
语言: | English |
出版: |
UUM College of Business
2017
|
主题: | |
在线阅读: | http://repo.uum.edu.my/25154/1/JTOM%2012%202%202017%2026%2035.pdf http://repo.uum.edu.my/25154/ http://jtom.stmlportal.net/ |
标签: |
添加标签
没有标签, 成为第一个标记此记录!
|
相似书籍
-
Improving consumer satisfaction by integrating on service quality and lean six sigma methods
由: Noviania, Neneng Leni, et al.
出版: (2017) -
Lean six sigma sustainability factors
由: Tan, Su Yong
出版: (2016) -
Scraps management with lean six sigma
由: Choong, Kei Shing, et al.
出版: (2014) -
A study of lean six sigma implementation on improving automotive operational performance
由: Koay, Boon Hui
出版: (2016) -
Lean six sigma sustainability framework: a case study on an automotive company
由: Tan, Owee Kowang, et al.
出版: (2016)