Improving consumer satisfaction by integrating on service quality and lean six sigma methods

Service quality (SERVQUAL) is one method that can be used to measure customer satisfaction for services that have been received that is by comparing the level of perception and expectations.Lean, six sigma is a method or technique for controlling and improving the quality of which is a dramatic brea...

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Bibliographic Details
Main Authors: Noviani, Neneng Leni, Masyhudzulhak, Masyhudzulhak
Format: Article
Language:English
Published: UUM College of Business 2017
Subjects:
Online Access:http://repo.uum.edu.my/25154/1/JTOM%2012%202%202017%2026%2035.pdf
http://repo.uum.edu.my/25154/
http://jtom.stmlportal.net/
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