Applying six sigma-process capability in predicting users satisfaction for excellence library service decision making
Six Sigma (6s) refers to a set of tools and methodologies developed to focus on reducing process variation and improve process capability . The main concept or cornerstone of 6s is the normal probability distribution, and sigma represents the standard deviation, which is a measure of the variability...
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2016
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| Online Access: | http://repo.uum.edu.my/20711/1/UMTAS%202016%201%2021.pdf http://repo.uum.edu.my/20711/ |
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