Improving consumer satisfaction by integrating on service quality and lean six sigma methods
Service quality (SERVQUAL) is one method that can be used to measure customer satisfaction for services that have been received that is by comparing the level of perception and expectations.Lean, six sigma is a method or technique for controlling and improving the quality of which is a dramatic brea...
保存先:
主要な著者: | Noviani, Neneng Leni, Masyhudzulhak, Masyhudzulhak |
---|---|
フォーマット: | 論文 |
言語: | English |
出版事項: |
UUM College of Business
2017
|
主題: | |
オンライン・アクセス: | http://repo.uum.edu.my/25154/1/JTOM%2012%202%202017%2026%2035.pdf http://repo.uum.edu.my/25154/ http://jtom.stmlportal.net/ |
タグ: |
タグ追加
タグなし, このレコードへの初めてのタグを付けませんか!
|
類似資料
-
Improving consumer satisfaction by integrating on service quality and lean six sigma methods
著者:: Noviania, Neneng Leni, 等
出版事項: (2017) -
Lean six sigma sustainability factors
著者:: Tan, Su Yong
出版事項: (2016) -
Scraps management with lean six sigma
著者:: Choong, Kei Shing, 等
出版事項: (2014) -
A study of lean six sigma implementation on improving automotive operational performance
著者:: Koay, Boon Hui
出版事項: (2016) -
Lean six sigma sustainability framework: a case study on an automotive company
著者:: Tan, Owee Kowang, 等
出版事項: (2016)