Determining world class university from the evaluation of service quality and students satisfaction level

This paper aims to investigate the characteristics of high service quality and its relationship in determining UiTM’s Terengganu ability to provide a high student’s satisfaction level that may represents a world class university from the student’s perspective. More than 100 questionnaires were distr...

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Bibliographic Details
Main Authors: Zakaria, Zainuddin, Ahmad, Arman
Format: Conference or Workshop Item
Language:English
Published: 2007
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Online Access:http://repo.uum.edu.my/1663/1/DETERMINING_WORLD_CLASS_UNIVERSITY.pdf
http://repo.uum.edu.my/1663/
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