World-class university: students perception on service quality and satisfaction level / Noorimah Misnan, Zainuddin Zakaria & Wan Anisabanum Salleh

• Main Authors: Misnan, Noorimah, Zakaria, Zainuddin, Salleh, Wan Anisabanum
• Format: Research Reports
• Language: English
• Published: 2018
• Subjects: Educational psychology; Learning. Learning strategies; Apperception. Perception; College and university teachers; Higher Education; Total quality management in education. Total quality management in higher education; Malaysia; Universiti Teknologi MARA
• Online Access: https://ir.uitm.edu.my/id/eprint/52850/1/52850.pdf; https://ir.uitm.edu.my/id/eprint/52850/

In this paper, the authors aim to investigate the elements of service quality process and the learning outcome and its relationship to student’s satisfaction level at a public university in Malaysia. A total of 280 questionnaires were completed and returned by final year students of various courses....