Determining world class university from the evaluation of service quality and students satisfaction level

• Main Authors: Zakaria, Zainuddin, Ahmad, Arman
• 格式: Conference or Workshop Item
• 語言: English
• 出版: 2007
• 主題: LB2300 Higher Education
• 在線閱讀: http://repo.uum.edu.my/1663/1/DETERMINING_WORLD_CLASS_UNIVERSITY.pdf; http://repo.uum.edu.my/1663/

This paper aims to investigate the characteristics of high service quality and its relationship in determining UiTM’s Terengganu ability to provide a high student’s satisfaction level that may represents a world class university from the student’s perspective. More than 100 questionnaires were distr...