Automotive after-sales service quality and relationship quality in Malaysian national car makers
This paper will revisit the numerous concept of service quality previously developed and proposed in the literatures. SERVQUAL especially as the mostly used service quality dimension has been criticised by the researchers on its inability to perfectly measure service quality in specific industry.Co...
保存先:
主要な著者: | Saidin, Zainil Hanim, Mohd Mokhtar, Sany Sanuri, Saad, Rohaizah, Yusoff, Rushami Zien |
---|---|
フォーマット: | 論文 |
言語: | English |
出版事項: |
International Academic Research Journal
2015
|
主題: | |
オンライン・アクセス: | http://repo.uum.edu.my/16122/1/30.pdf http://repo.uum.edu.my/16122/ http://www.iarjournal.com/iar-journal/iar-journal-of-business-and-technology/ |
タグ: |
タグ追加
タグなし, このレコードへの初めてのタグを付けませんか!
|
類似資料
-
Automotive after-sales service quality attributes and customer loyalty: an empirical study of Malaysian national carmakers
著者:: Saidin, Zainil Hanim, 等
出版事項: (2016) -
The impact of automotive after-sales service quality and alternative attractiveness on customer loyalty
著者:: Saidin, Zainil Hanim, 等
出版事項: (2018) -
The Impact of Automotive After-Sales Service Quality and Alternative Attractiveness on Customer Loyalty
著者:: Saidin, Zainil Hanim, 等
出版事項: (2018) -
Automotive after-sales service quality attributes and customer loyalty: an empirical study of Malaysian National carmakers / Zainil Hanim Saidin … [et al.]
著者:: Saidin, Zainil Hanim, 等
出版事項: (2016) -
Relationship quality and customer loyalty of Malaysian national carmakers
著者:: Saidin, Zainil Hanim, 等
出版事項: (2017)