Factors that influence customer switching behavior in the northern region of peninsular Malaysia’s taxi industry
The purpose of this study is to investigate the relationships between pricing, inconvenience, core service failure, service encounter failure, employee responsiveness, attraction by competitors, change in technology, switching cost, word of mouth and customer switching behavior. Consumers who have t...
Saved in:
Main Author: | Goh, Chee Eong |
---|---|
Format: | Thesis |
Language: | English English English |
Published: |
2020
|
Subjects: | |
Online Access: | https://etd.uum.edu.my/9306/1/s820113_01.pdf https://etd.uum.edu.my/9306/2/s820113_02.pdf https://etd.uum.edu.my/9306/3/s820113_references.docx https://etd.uum.edu.my/9306/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
The influence of green marketing, shariah compliance,
customer’s environmental awareness and customer’s satisfaction towards muslim consumer purchasing behavior in Kedah
by: Nur Aina, Mohd Jamil
Published: (2019) -
Factors influencing customer re-patronage behavior: The mediating effect of customer satisfaction
by: Yap, Luen Her
Published: (2015) -
Determinants of customer citizenship behaviour in Pakistan aviation sector of Pakistan
by: Raza, Mohsin
Published: (2020) -
The relationship between financial, privacy, product and convenience risks and online shopping behavior in Pakistan
by: Bhatti, Anam
Published: (2021) -
Customer Perception and Behaviors of Fast Food Restaurants: A Case Study of Radix Fried Chicken Sdn. Bhd. (RFC)
by: Zulkarnian, Ahmad
Published: (2011)