表紙画像

Effect of customer satisfaction on customer loyalty and the moderating role of customer experience in the Nigerian hotel industry

The dynamism of the hospitality industry has called for the need to have satisfied and loyal customers in order to achieve competitiveness. Therefore, this study aims to propose and validate a customer loyalty model in the hotel sector. Drawing from social exchange theory and confirmation-disconfirm...

保存先:

書誌詳細
第一著者:	Gawuna, Muhammad Sani
フォーマット:	学位論文
言語:	English English
出版事項:	2019
主題:	HF5415.33 Consumer Behavior.
オンライン･アクセス:	https://etd.uum.edu.my/8101/1/s901645_01.pdf https://etd.uum.edu.my/8101/2/s901645_02.pdf https://etd.uum.edu.my/8101/
タグ:	タグ追加タグなし, このレコードへの初めてのタグを付けませんか!

類似資料

Relationship between Customer Satisfaction, Brand Trust and Customer Brand Loyalty
著者:: Khadijah, Kamisan
出版事項: (2010)

The influence of customer satisfaction, brand trust and brand image towards customer loyalty
著者:: Nurul Sakinah, Azizan
出版事項: (2019)

Mediating role of customer satisfaction on service quality and customer loyalty in grocery store in shopping malls in Saudi Arabia
著者:: Al Otaibi, Naif Mutlaq
出版事項: (2014)

The Effect of Customers' Satisfaction towards Customer Loyalty among Mobile Telecomunication Providers in Malaysia
著者:: Sarina, Ismail
出版事項: (2009)

Relationship between service quality and customer loyalty: mediating effect of customer satisfaction and customer trust in Thailand’s audit firms
著者:: Pringviriya, Nuchsara
出版事項: (2015)

Determinants of customer loyalty in cellular service sector of Pakistan: mediating and moderating effects
著者:: Tariq, Beenish
出版事項: (2018)

The relationship between service quality, customer satisfaction, and hedonic value on generation Y customer loyalty in the context of superstores in Bangladesh: the mediating role of corporate image
著者:: Alam, Mirza Mohammad Didarul
出版事項: (2020)

Relationship between customer's needs of justice, security, self-esteem, and customer delight: mediating effect of customer experience, conceptualization of customer experience in Telekom Malaysia
著者:: Syed Abdul Kadir, Syed Mohd
出版事項: (2021)

The effect of customer relationship management factors on airline customer satisfaction
著者:: Azhar, Muhammad Salman
出版事項: (2020)

The influence of relationship marketing on customer loyalty: A study of Prudential BSN Takaful's customers in Kedah
著者:: Mohd Hafizan, Ramlan
出版事項: (2015)

The Impact of Relationship Marketing on Customer Loyalty in the Banking Sector
著者:: Nor Aza, Maulad Musa
出版事項: (2009)

The unique antecedents of customer loyalty towards mobile service
著者:: Mah, Pei Yew
出版事項: (2017)

Factors influencing customer re-patronage behavior: The mediating effect of customer satisfaction
著者:: Yap, Luen Her
出版事項: (2015)

Determinant factors of customer loyalty towards telecommunications services in Malaysia
著者:: Mohd Khursani, Md Khakhir
出版事項: (2021)

The influence of service quality, corporate image, trust and satisfaction on customer loyalty: Evidence from banking industry in Libya
著者:: Elbakoush, Abdalla Yousef
出版事項: (2015)

Effects of perceived e-service quality, customer trust and e-satisfaction one-loyalty in Malaysian e-commerce industry
著者:: Ooi, Min Jie
出版事項: (2019)

Behavioral customer brand loyalty among young consumer. The influence of online communities, brand experience and trendiness on cosmetics product.
著者:: Reetha, Subramaniam
出版事項: (2022)

Factors influencing customers' loyalty of mobile service provider among generation Y
著者:: Al-Refai, Abdalla Nayef Saleh
出版事項: (2015)

After sales service : Factors influencing customers' satisfaction
著者:: Nur Aishah, Abdul Aziz
出版事項: (2014)

Customer satisfaction of music centre service quality in Selangor
著者:: Tan, Keat Shuang
出版事項: (2020)

Determinants of customer loyalty in Pakistan's Telecom sector: An exmination of differences between stayers and switchers
著者:: Yaqub, Rana Muhammad Shahid
出版事項: (2018)

The study of encounter service quality among Malaysian' online retailers towards customer loyalty
著者:: Fatin Firzana, Muhammad Khairi
出版事項: (2021)

Factors influencing customers' satisfaction towards Subaidah restaurant in UUM
著者:: Saidu, Nasiru
出版事項: (2017)

Customer Satisfaction and Preferences in Banking Industry: An Empirical Investigation on Public Sector Employees
著者:: Farzila, Md Zuki
出版事項: (2009)

The Effect of Website Quality Service on Customer Satisfaction Study on Qatar Airways
著者:: Baliem, Ahmed Abubaker
出版事項: (2009)

The influence of service quality dimensions on customer satisfaction towards tax agents
著者:: Nor Adwiyah, Awang
出版事項: (2019)

Factors influencing customer satisfaction using e-hailing services in Melaka
著者:: Ahmad Fadzil, Mohamad
出版事項: (2021)

Factors that affecting the customer satisfaction towards mobile network service provider
著者:: Iin Adriana, Nasri
出版事項: (2019)

The mediating effect of marketing capabilities on the relationship between customer relationship management (CRM) dimensions and hotel performance
著者:: Mohammad, Abdul Alem Mohammad
出版事項: (2014)

The influence of after-sales service quality, relationship quality and alternative attractiveness on customer loyalty of Malaysian national carmakers
著者:: Zainil Hanim, Saidin
出版事項: (2017)

The Mediating Effect of Waiting Time on the Relationship Between Service Quality and Customer Satisfaction
著者:: Impira, Alim
出版事項: (2012)

Customer satisfaction of online shopping among employees of CMA CGM group Malaysia
著者:: Lee, Gin Gank
出版事項: (2018)

The impacts of service quality dimensions on customer satisfaction of banking sector in Penang, Malaysia
著者:: Indrani, Ravinthiran
出版事項: (2021)

Customers' attitude toward online shopping
著者:: Chong, Wen Jun
出版事項: (2016)

Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
著者:: Alnaser, Ahmad Salih Mheidi
出版事項: (2010)

Customer Satisfaction and Service Quality : A Case Study of Bank Islam Malaysia Berhad (BIMB)
著者:: Fozi, Awang
出版事項: (2009)

A study of customer satisfaction on products and services: The case of KM Vet Pharm Sdn. Bhd.
著者:: Suloseni, Supermanuam
出版事項: (2018)

Customer intention to purchase halal cosmetics in Malaysia
著者:: Meng, Xiang
出版事項: (2014)

An empirical study on the factors influencing customers satisfaction among mobile phone users at the University of Benghazi in Libya
著者:: Aldrogi, Ziad W. Ahmed
出版事項: (2013)

An Exploratory Study on Customers Attitudes Towards Generic Products
著者:: Nor Azila, Mohd Noor
出版事項: (1996)