Perceived service recovery justice and customer re-patronage intentions: Sequential mediation
The aims of this time-lagged study are twofold, first to identify the effect of perceived justice (as a second-order construct) on recovery satisfaction and customer affection; secondly, to investigate the effect of customer affection and recovery satisfaction on customer�s re-patronage intentions...
Saved in:
Main Authors: | Asghar Ali, M., Hooi Ting, D., Ahmad-ur-Rehman, M., Zaib Abbasi, A., Hussain, Z. |
---|---|
Format: | Article |
Published: |
Cogent OA
2021
|
Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85109150288&doi=10.1080%2f23311975.2021.1938352&partnerID=40&md5=3e19b1f744a2e851cbfc938a9314237d http://eprints.utp.edu.my/29511/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender
by: Ali, Muhammad Asghar, et al.
Published: (2023) -
Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender
by: Ali, Muhammad Asghar, et al.
Published: (2023) -
Exploring the relationship between customer’s experience and customers’ re-patronage intention
by: Azila Jaini, et al.
Published: (2015) -
Factors influencing customer re-patronage behavior: The mediating effect of customer satisfaction
by: Yap, Luen Her
Published: (2015) -
Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender
by: Ali, M.A., et al.
Published: (2022)