Customer knowledge management in software development: a descriptive field survey
Customer Knowledge (CK) plays an important role in the production of high quality and innovative software products. However, there has been little comprehensive academic research on the ‘enablers’ of customer-specific knowledge. Therefore, study aims to analyze Customer Knowledge Management (CKM) ‘e...
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Main Authors: | , , |
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Format: | Article |
Language: | English |
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Asian Research Publishing Network
2017
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Online Access: | http://eprints.utm.my/id/eprint/76657/1/AbRazakChe2017_CustomerKnowledgeManagementinSoftware.pdf http://eprints.utm.my/id/eprint/76657/ https://www.scopus.com/inward/record.uri?eid=2-s2.0-85011650020&partnerID=40&md5=8139c6ee1bc0b980be2a231c1124405e |
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