Toward a survey instrument for investigating customer knowledge management in software companies

• Main Authors: Khosravi, A., Hussin, A. R. C., Dahlan, H. M.
• Format: Article
• Language: English
• Published: Asian Research Publishing Network 2017
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://eprints.utm.my/id/eprint/76639/1/HalinaMohamedDahlan2017_TowardaSurveyInstrumentforInvestigatingCustomerKnowledge.pdf; http://eprints.utm.my/id/eprint/76639/; https://www.scopus.com/inward/record.uri?eid=2-s2.0-85038399616&partnerID=40&md5=c7596764d2cd3626dc871ae628767e4f

This paper presents a method of developing an instrument for Customer Knowledge Management (CKM) in Enterprise Software (ES) development. Knowledge-Based View (KBV) and Theory of Technology in a Generic CKM framework were used to demonstrate the Organizational, Human, and Technological factors that...