Toward a customer knowledge management model for enhancing enterprise software quality

• Main Authors: Khosravi, A., Hussin, A. R. C., Minaei-Bidgoli, B.
• Format: Article
• Published: American Scientific Publishers 2017
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://eprints.utm.my/id/eprint/75216/; https://www.scopus.com/inward/record.uri?eid=2-s2.0-85032942042&doi=10.1166%2fasl.2017.10017&partnerID=40&md5=5d55a640e5f47b63d3911d10c4c66dd4

Many previous research studies on software quality enhancement have only focused on the technical aspects of software quality, such as reliability, maintainability and functionality. However, the nature of enterprise software requires additional focus on transferring and integration of customer know...