Faktor-faktor yang menghalang kepada keberkesanan pengurusan aduan di Hotel Johor Bahru
Complaint management plays a special role in the management of customer retention and customer relationship management (CRM). CRM becomes a necessity strategic for the hotel industry to attract, enhance customer satisfaction and loyalty, and increase the number of repatronage customers. The increase...
Saved in:
Main Author: | Wong, Hie Na |
---|---|
Format: | Thesis |
Published: |
2010
|
Subjects: | |
Online Access: | http://eprints.utm.my/id/eprint/26741/ http://libraryopac.utm.my/client/en_AU/main/search/results?qu=Faktor-faktor+yang+menghalang+kepada+keberkesanan+pengurusan+aduan+di+Hotel+Johor+Bahru&te= |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Faktor-faktor perkongsian pengetahuan di Jabatan Kastam Diraja Malaysia (JKDM) Johor Bahru
by: Mahbol, Matahati
Published: (2014) -
Faktor-faktor kerja berpasukan dan pengaruhnya kepada prestasi
by: Mad Shah, Ishak, et al.
Published: (2003) -
Aduan di Hospital Sultan Ismail Johor Bahru dan faktor yang mempengaruhi tuntutan pampasan
by: Azimatun Noor Aizuddin,, et al.
Published: (2022) -
Service marketing mix and customer satisfaction of hotel in Johor Bahru
by: Yahyazadeh, Sayyed Ali
Published: (2015) -
Faktor-faktor yang mempengaruhi kepuasan kerja dalam kalangan pekerja sektor swasta
by: Omar, Siti Nur Zahirah, et al.
Published: (2019)