Keperluan latihan berasaskan kompetensi kakitangan barisan hadapan hotel bajet, Johor Bahru
The rapid growth of the budget hotel service these days is no longer an exceptional case. With the projected increase in this sector, front-line staffs are the first to deal with customers. Therefore, this study was undertaken to identify the training needs among front-line staff who work in budget...
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| Format: | Thesis |
| Language: | English |
| Published: |
2015
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| Online Access: | http://eprints.utm.my/id/eprint/54005/1/SitiSurayaShariffMFP2015.pdf http://eprints.utm.my/id/eprint/54005/ http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:86592 |
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