Faktor-faktor yang menghalang kepada keberkesanan pengurusan aduan di Hotel Johor Bahru
Complaint management plays a special role in the management of customer retention and customer relationship management (CRM). CRM becomes a necessity strategic for the hotel industry to attract, enhance customer satisfaction and loyalty, and increase the number of repatronage customers. The increase...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Published: |
2010
|
| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/26741/ http://libraryopac.utm.my/client/en_AU/main/search/results?qu=Faktor-faktor+yang+menghalang+kepada+keberkesanan+pengurusan+aduan+di+Hotel+Johor+Bahru&te= |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Be the first to leave a comment!