Third Party Logistics Service Quality And The Moderating Role Of Switching Costs Between Customer Satisfaction And Behavioural Loyalty
A multitude of companies has already identified the need to create a loyal customer base and acknowledged maintaining existing customers and extending businesses with them are significantly less expensive than acquiring new customers. Therefore this thesis describes the development of a conceptual m...
Saved in:
主要作者: | Chin, Sze Hui |
---|---|
格式: | Thesis |
語言: | English |
出版: |
2014
|
主題: | |
在線閱讀: | http://eprints.usm.my/46390/1/Chin%20Sze%20Hui24.pdf http://eprints.usm.my/46390/ |
標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|
相似書籍
-
The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand
由: Srikanjanarak, Saowanee
出版: (2010) -
Factors Influencing Third Party Logistics Performance Based On Manufacturer’s Perspective: The Role Of Trust As A Mediator
由: Nadarajah, Gunalan
出版: (2016) -
Key performance measurement of green third party logistics towards manufacturing sector in Penang Island Malaysia
由: Omotayo, Awoyemi Adebare
出版: (2023) -
Customer Relationship Management for Third Party Logistic Company’s Competitiveness in Shanghai, China
由: Liang, Binyu
出版: (2016) -
Manufacturers satisfaction on third party logistics service quality: Malaysia perspective / Abdul Khabir Rahmat
由: Rahmat, Abdul Khabir
出版: (2018)