The Effects Of Service Quality, Companion’s Satisfaction And Delight On Behavioural Intention In Private Hospitals For Medical Tourism
Kajian ini mengkaji perkaitan kualiti perkhidmatan dalam konteks pelancongan perubatan di hospital-hospital swasta di Malaysia. Ia merangkumi dimensi kualiti perkhidmatan komunikasi, budi bahasa, sokongan emosi, kemudahan hospital dan keperluan pendamping yang boleh meningkatkan niat tingkah laku me...
Saved in:
Main Author: | Mohamad, Wan Normila |
---|---|
Format: | Thesis |
Language: | English |
Published: |
2016
|
Subjects: | |
Online Access: | http://eprints.usm.my/31425/1/WAN_NORMILA_MOHAMAD_24.pdf http://eprints.usm.my/31425/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Relationship of brand image, in-flight service quality and passengers' satisfaction on repurchase intention
by: Yen Yen, Yow
Published: (2019) -
Role of Travel Motivations, Perceived Risks and Travel Constraints on Destination Image and Visit Intention in Medical Tourism
by: Khan, Mohammad J., et al.
Published: (2017) -
The Effects Of Customer Experience And Customer Equity Dimensions In Building Service Loyalty In Private Hospitals Of Bangladesh
by: Nadia Farhana, Nadia Farhana
Published: (2017) -
The Determinants Of Medical Tourists’ Satisfaction In Iran
by: Mazahery, Hana
Published: (2020) -
Third Party Logistics Service Quality And The Moderating Role Of Switching Costs Between Customer Satisfaction And Behavioural Loyalty
by: Chin, Sze Hui
Published: (2014)