Ability mediation effects in the relationship between human resource practices and service quality
In this study, the relationships between Human Resource Practices (HRPs), firm performance (service quality), and the mediation effects of employees’ abilities were examined. To assess the relationships between variables, before evaluating the fitted structural model, the measurement model was defin...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
College of Farabi, University of Tehran
2015
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| Online Access: | http://psasir.upm.edu.my/id/eprint/43629/1/Ability%20mediation%20effects%20in%20the%20relationships%20between%20human%20resource%20practices%20and%20service%20quality.pdf http://psasir.upm.edu.my/id/eprint/43629/ https://journals.ut.ac.ir/article_50067_1048d341211f9b6f5f26ed9f2d9cb997.pdf |
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