Ability mediation effects in the relationship between human resource practices and service quality

• Main Authors: Babaei, Davood, Rahimian, Hamid, Ahmad, Aminah, Omar, Zoharah, Idris, Khairuddin
• Format: Article
• Language: English
• Published: College of Farabi, University of Tehran 2015
• Online Access: http://psasir.upm.edu.my/id/eprint/43629/1/Ability%20mediation%20effects%20in%20the%20relationships%20between%20human%20resource%20practices%20and%20service%20quality.pdf; http://psasir.upm.edu.my/id/eprint/43629/; https://journals.ut.ac.ir/article_50067_1048d341211f9b6f5f26ed9f2d9cb997.pdf

In this study, the relationships between Human Resource Practices (HRPs), firm performance (service quality), and the mediation effects of employees’ abilities were examined. To assess the relationships between variables, before evaluating the fitted structural model, the measurement model was defin...