Quality improvement of services in Unversiti Teknologi MARA Pahang from a management perspective
Feedback from customers is an effective method to identify the quality of services and facilities provided by a university. The effectiveness to respond to customers’ feedback also depends on an effective workflow. By having an effective method and workflow, the action from the management to improve...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Canadian Research & Development Center of Sciences and Cultures
2011
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| Online Access: | http://psasir.upm.edu.my/id/eprint/23935/1/23935.pdf http://psasir.upm.edu.my/id/eprint/23935/ http://www.cscanada.net/index.php/mse/article/view/j.mse.1913035X20110501.008 |
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