Internal service quality in IT service management: insights from the perspective of IT service employees
In this Digital Transformation era, businesses are continually finding and implementing technology to run their business productively and efficiently. A service framework must be in place to support the end-users in optimizing the usage of ICT systems, and in managing the service delivery of the ICT...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2021
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/9610/1/s900883_01.pdf https://etd.uum.edu.my/9610/2/s900883_02.pdf https://etd.uum.edu.my/9610/ |
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