Quality improvement of services in Unversiti Teknologi MARA Pahang from a management perspective

• Main Authors: Razali, Razulaimi, Abd Halim, Khairul Nizam, Jusoff, Kamaruzaman
• Format: Article
• Language: English
• Published: Canadian Research & Development Center of Sciences and Cultures 2011
• Online Access: http://psasir.upm.edu.my/id/eprint/23935/1/23935.pdf; http://psasir.upm.edu.my/id/eprint/23935/; http://www.cscanada.net/index.php/mse/article/view/j.mse.1913035X20110501.008

Feedback from customers is an effective method to identify the quality of services and facilities provided by a university. The effectiveness to respond to customers’ feedback also depends on an effective workflow. By having an effective method and workflow, the action from the management to improve...