ISO 9001 certification and service quality delivery in Malaysian higher education institutions: A conceptual model
In line with the strategies for accelerating the achievement of quality education, ISO 9001 Quality Management System (ISO 9001) was introduced as a mean to enhancing performance and effectiveness of the Malaysian HEIs’ delivery systems. The key objective for which the HEIs adapting ISO 9001 to prac...
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Main Authors: | Rahmisafa, Hamid, Hasmadi, Hassan, Muzafar, Mat Yusof |
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Format: | Article |
Language: | English English |
Published: |
Universiti Malaysia Pahang
2021
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Subjects: | |
Online Access: | http://umpir.ump.edu.my/id/eprint/31964/1/ISO%209001%20certification%20and%20service%20quality.pdf http://umpir.ump.edu.my/id/eprint/31964/2/ISO%209001%20certification%20and%20service%20quality.pdf http://umpir.ump.edu.my/id/eprint/31964/ https://journal.ump.edu.my/ijhtc/article/view/6671 |
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