The effect of demographics on Quality Management Principles of ISO 9001:2008 amongst Malaysia Hajj Pilgrims

• Main Authors: Ahmad @Mohamad, Md. Fauzi, Md. Ariff, Mohd. Shoki, Mohamad Zakwan @ Zakuan, Norhayati, Mat Saman, Muhamad Zameri, Syed Abdul Rahman, Syed Saleh, Raja Abdullah, Tengku Aziz, Fadzil, Nukman
• Format: Conference or Workshop Item
• Published: 2015
• Subjects: TS156.6 Quality Control
• Online Access: http://eprints.utm.my/id/eprint/62099/; https://conferencealerts.com/show-event?id=155213

The implementation of Quality Management Principles (QMP) is crucial in ensuring business excellence. Many ISO certified organizations have adopted the QMP of ISO 9001:2008 for achieving and sustaining business performance. However, studies related to the implementation of QMP amongst Malaysia Hajj...