The mediating role of student satisfaction between quality management principles of ISO 9001:2008 and communication behavior in higher education

• Main Authors: Mohd. Noor Azizaman, Nur Mazreen, Md. Ariff, Mohd. Shoki, Zakuan, Norhayati, Mat Saman, Muhamad Zameri
• Format: Article
• Published: Medwell Journals 2016
• Subjects: LB Theory and practice of education
• Online Access: http://eprints.utm.my/id/eprint/71234/; https://www.scopus.com/inward/record.uri?eid=2-s2.0-84988411378&partnerID=40&md5=6b119f7479242173d54d61440644dc7f

ISO 9001:2008 is a customer-oriented quality management system and in higher education institutions (HEIs), it is designed to ensure quality of teaching and learning process delivered to students. In a highly competitive higher education market, Student Satisfaction (SS) and positive Communication B...