The mediating role of student satisfaction between quality management principles of ISO 9001:2008 and communication behavior in higher education
ISO 9001:2008 is a customer-oriented quality management system and in higher education institutions (HEIs), it is designed to ensure quality of teaching and learning process delivered to students. In a highly competitive higher education market, Student satisfaction (SS) and positive communication b...
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| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/62110/ https://conferencealerts.com/show-event?id=155213 |
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