Retail employees’ performance expectations and perceptions: gaps between employees’ and supervisors’ evaluations
This study examines the extent to which perceptual gaps exist between retail employees’ self-reported performance quality and productivity expectations and their perceptions. It also compares employees’ expectations and their immediate supervisors’ perceptions of employee performance. We adopted the...
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主要な著者: | Tay, A., Dar, O.L. |
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フォーマット: | Conference or Workshop Item |
言語: | English |
出版事項: |
2011
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主題: | |
オンライン・アクセス: | http://eprints.um.edu.my/12815/1/34-AngelineTay.pdf http://eprints.um.edu.my/12815/ |
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