Retail employees’ performance expectations and perceptions: gaps between employees’ and supervisors’ evaluations

• Main Authors: Tay, A., Dar, O.L.
• Format: Conference or Workshop Item
• Language: English
• Published: 2011
• Subjects: H Social Sciences (General)
• Online Access: http://eprints.um.edu.my/12815/1/34-AngelineTay.pdf; http://eprints.um.edu.my/12815/

This study examines the extent to which perceptual gaps exist between retail employees’ self-reported performance quality and productivity expectations and their perceptions. It also compares employees’ expectations and their immediate supervisors’ perceptions of employee performance. We adopted the...