Retail employees’ performance expectations and perceptions: gaps between employees’ and supervisors’ evaluations

• المؤلفون الرئيسيون: Tay, A., Dar, O.L.
• التنسيق: Conference or Workshop Item
• اللغة: English
• منشور في: 2011
• الموضوعات: H Social Sciences (General)
• الوصول للمادة أونلاين: http://eprints.um.edu.my/12815/1/34-AngelineTay.pdf; http://eprints.um.edu.my/12815/

This study examines the extent to which perceptual gaps exist between retail employees’ self-reported performance quality and productivity expectations and their perceptions. It also compares employees’ expectations and their immediate supervisors’ perceptions of employee performance. We adopted the...