The relationship between service quality and customer satisfaction at H&L Hypermarket At Aiman Mall, Kota Samarahan, Sarawak / Marta Nuti Juimes
These days, all the organizations are facing challenges to investigate how service quality affects customer satisfaction in a hypermarket in order to improve their service quality. The service quality affects customer satisfaction in terms of tangibility, reliability, responsiveness and assurance of...
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Main Author: | Juimes, Marta Nuti |
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Format: | Student Project |
Language: | English |
Published: |
2017
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Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/96654/1/96654.pdf https://ir.uitm.edu.my/id/eprint/96654/ |
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