Measuring customers satisfaction: a case study at Bintulu Development Authority (BDA)/ Abg Mohd Tahir Abg Masagus
Determining customer satisfaction is fundamental to effective delivery of services in the Public Sector. Successfully being able to judge customers’ satisfaction levels and to apply that knowledge potentially gives an advantage over competitors or other organisations. Given a vital role of customers...
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| Format: | Student Project |
| Language: | English |
| Published: |
2006
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| Online Access: | https://ir.uitm.edu.my/id/eprint/86647/1/86647.pdf https://ir.uitm.edu.my/id/eprint/86647/ |
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