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Measuring customers satisfaction: a case study at Bintulu Development Authority (BDA)/ Abg Mohd Tahir Abg Masagus

Determining customer satisfaction is fundamental to effective delivery of services in the Public Sector. Successfully being able to judge customers’ satisfaction levels and to apply that knowledge potentially gives an advantage over competitors or other organisations. Given a vital role of customers...

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Main Author: Abg Masagus, Abg Mohd Tahir
Format: Student Project
Language:English
Published: 2006
Subjects:
H Social Sciences (General)
Research
Online Access:https://ir.uitm.edu.my/id/eprint/86647/1/86647.pdf
https://ir.uitm.edu.my/id/eprint/86647/
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id my.uitm.ir.86647
record_format eprints
spelling my.uitm.ir.866472023-11-13T10:50:15Z https://ir.uitm.edu.my/id/eprint/86647/ Measuring customers satisfaction: a case study at Bintulu Development Authority (BDA)/ Abg Mohd Tahir Abg Masagus Abg Masagus, Abg Mohd Tahir H Social Sciences (General) Research Determining customer satisfaction is fundamental to effective delivery of services in the Public Sector. Successfully being able to judge customers’ satisfaction levels and to apply that knowledge potentially gives an advantage over competitors or other organisations. Given a vital role of customers satisfaction, one should to be surprised that a great deal of research has been devoted to investigating the process by which customers form judgments about a service experience. 2006 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/86647/1/86647.pdf Measuring customers satisfaction: a case study at Bintulu Development Authority (BDA)/ Abg Mohd Tahir Abg Masagus. (2006) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic H Social Sciences (General)
Research
spellingShingle H Social Sciences (General)
Research
Abg Masagus, Abg Mohd Tahir
Measuring customers satisfaction: a case study at Bintulu Development Authority (BDA)/ Abg Mohd Tahir Abg Masagus
description Determining customer satisfaction is fundamental to effective delivery of services in the Public Sector. Successfully being able to judge customers’ satisfaction levels and to apply that knowledge potentially gives an advantage over competitors or other organisations. Given a vital role of customers satisfaction, one should to be surprised that a great deal of research has been devoted to investigating the process by which customers form judgments about a service experience.
format Student Project
author Abg Masagus, Abg Mohd Tahir
author_facet Abg Masagus, Abg Mohd Tahir
author_sort Abg Masagus, Abg Mohd Tahir
title Measuring customers satisfaction: a case study at Bintulu Development Authority (BDA)/ Abg Mohd Tahir Abg Masagus
title_short Measuring customers satisfaction: a case study at Bintulu Development Authority (BDA)/ Abg Mohd Tahir Abg Masagus
title_full Measuring customers satisfaction: a case study at Bintulu Development Authority (BDA)/ Abg Mohd Tahir Abg Masagus
title_fullStr Measuring customers satisfaction: a case study at Bintulu Development Authority (BDA)/ Abg Mohd Tahir Abg Masagus
title_full_unstemmed Measuring customers satisfaction: a case study at Bintulu Development Authority (BDA)/ Abg Mohd Tahir Abg Masagus
title_sort measuring customers satisfaction: a case study at bintulu development authority (bda)/ abg mohd tahir abg masagus
publishDate 2006
url https://ir.uitm.edu.my/id/eprint/86647/1/86647.pdf
https://ir.uitm.edu.my/id/eprint/86647/
_version_ 1783882295449485312
score 13.160551

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