Relationship between customer experience and customer satisfaction in Staffield Country Resort / Nur Amalina Jamzit

• Main Author: Jamzit, Nur Amalina
• Format: Student Project
• Language: English
• Published: 2017
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/84274/1/84274.pdf; https://ir.uitm.edu.my/id/eprint/84274/

Customer experience can define as customer feels about the company and its offerings. When the company can provide more good service, customer will get interesting experiences and matches with their perceptions. This research study is about relationship the customer experience and customer satisfaction in Staffield Country Resort. I will make a survey to the customer of Staffield about their experience and satisfaction of service provided by that company. The questionnaire were distributed to 80 of respondents that visited Staffield Country Resort. Every customer has given different opinion about customer experience and their satisfaction in Staffield Coutry Resort. ln conclusion, the better experience can give satisfaction to customer; they can still return and stay longer to use the Staffield service.