Factors constraining customer service representatives (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC)/ Stephen Beda
This study was carried out to identify factors that constrained Customer Service Representative (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC). A total of 90 printed questionnaires were distributed to randomly selected Customer Service Representatives among...
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| Main Author: | |
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| Format: | Student Project |
| Language: | English |
| Published: |
2007
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/82472/1/82472.pdf https://ir.uitm.edu.my/id/eprint/82472/ |
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| Summary: | This study was carried out to identify factors that constrained Customer Service Representative (CSR) in providing quality customer service at
Kuching TM Retail Contact Center (TMRCC). A total of 90 printed questionnaires were distributed to randomly selected Customer Service Representatives among the 200 Customer Service Representatives (CRSs) at Kuching TM Retail Contact Center (TMRCC). Of all the total 90 printed questionnaires distributed ,80 were returned but only 72 were completed one. The respondents were asked 45 questions , which cover the respondents’ profiles and factors that constrained Customer Service Representative (CSR) in providing quality customer service. |
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