Factors constraining customer service representatives (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC)/ Stephen Beda
This study was carried out to identify factors that constrained Customer Service Representative (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC). A total of 90 printed questionnaires were distributed to randomly selected Customer Service Representatives among...
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| Main Author: | |
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| Format: | Student Project |
| Language: | English |
| Published: |
2007
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| Online Access: | https://ir.uitm.edu.my/id/eprint/82472/1/82472.pdf https://ir.uitm.edu.my/id/eprint/82472/ |
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