The relationship between service quality and customers 's satisfaction at Pejabat Tanah Kuala Muda (PTKM) Kedah / Noor Hidayah Mohamad Tarmizi

• Main Author: Mohamad Tarmizi, Noor Hidayah
• Format: Thesis
• Language: English
• Published: 2014
• Subjects: Consumer satisfaction; Customer services. Customer relations; Performance standards
• Online Access: https://ir.uitm.edu.my/id/eprint/69883/1/69883.pdf; https://ir.uitm.edu.my/id/eprint/69883/

This research carried out to study the relationship between service quality and customers. There were several objective o f the study was conducted that is to identify the main factor of service quality that influence customers' satisfaction to investigate the relationship between service qua...