A study on the service quality and consumers perception towards it / Shuhaniza Shamsul Khalil

• Main Author: Shamsul Khalil, Shuhaniza
• Format: Student Project
• Language: English
• Published: 1994
• Subjects: Consumer satisfaction; Customer services. Customer relations; Performance standards
• Online Access: http://ir.uitm.edu.my/id/eprint/34819/1/34819.pdf; http://ir.uitm.edu.my/id/eprint/34819/

Transportation, like any other industry requires efficient management because of its keen competition between the various transportation companies and at the same time each company is also in competition with other types of carriers. In order to survive in this competitive business, the company has...