Hotel ammenities, customer satisfaction and customer experience: a test of mediation/ Faizal Azrin Abdullah, Tuan Ahmad Tuan Ismail and Abdullah Muhamed Yusoff
Optimistic service experience, with its final effect on revisiting and repurchasing by customers, it appears to have gained little attention. This study starts by first outlining the concept of service experience and proceeds to differentiate between hotel amenities and customer satisfaction. The su...
Saved in:
Main Authors: | Abdullah, Faizal Azrin, Tuan Ismail, Tuan Ahmad, Muhamed Yusoff, Abdullah |
---|---|
Format: | Article |
Language: | English |
Published: |
Faculty of Hotel & Tourism Management, Universiti Teknologi MARA
2022
|
Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/68153/1/68153.pdf https://ir.uitm.edu.my/id/eprint/68153/ https://www.jthca.org/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Customer perception on service quality for Bayu Balau Beach Resort (hotel & chalet) / Mohammad Nur Asyraf Md Sahlan
by: Md Sahlan, Mohammad Nur Asyraf
Published: (2017) -
Market orientation, service quality and business performance of hotels in Klang Valley of Malaysia / Muhammad Bonnie Lopez
by: Lopez, Muhammad Bonnie
Published: (2010) -
Proposed new interior design of Hotel De Art at No. 1, Jalan Tengku Ampuan Zabedah B 9/B, Section 9, Shah Alam, Selangor for Hotel De Art / Nur Nadzirah Mahat
by: Mahat, Nur Nadzirah
Published: (2012) -
A research on customer satisfaction towards Hotel Ansar services / Masliza Mohd Nasir
by: Mohd Nasir, Masliza
Published: (2000) -
Service quality gap in hospitality industry: a comparison between various homestay in southern Malaysia / Noreen Noor Abd Aziz, Zurina Omar and Nur Adilah Saud
by: Abd Aziz, Noreen Noor, et al.
Published: (2010)