Customer Perceptions of Service Quality in Luxury Hotels in Jordan / Ala`a Nimer AbuKhalifeh and Ahmad Puad Mat Som

• Main Authors: AbuKhalifeh, Ala`a Nimer, Mat Som, Ahmad Puad
• Format: Article
• Language: English
• Published: UiTM Press 2016
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Hospitality industry. Hotels, clubs, restaurants, etc. Food service; Hotels. Bed and breakfast accommodations
• Online Access: http://ir.uitm.edu.my/id/eprint/44638/1/44638.pdf; http://ir.uitm.edu.my/id/eprint/44638/; https://www.jthca.org/

Providing quality services has become one of the critical issues in the tourism industry, and several studies have been paying attention to it. On the other hand, there seems to be a paucity of research on service quality Jordanian hotels, making it difficult to fashion an appropriate management int...